Representative actions in the EU

Enforcing consumer rights together

The Centre for European Consumer Protection (ZEV) takes legal action against systematic breaches of consumer rights by companies in other EU countries. Learn more about our cases and find out whether you may be affected.

Current representative action for redress

Opodo and eDreams

Did you cancel your Prime membership but not receive a full refund of your membership fee?

We aim to ensure that affected consumers receive a full refund of the Prime membership fees that were withheld.

More about this case

up to €120

Refund
possible

All our cases

Here you will find an overview of our cases, along with further information on each one.

How collective enforcement works

Learn when we issue warning letters, bring injunction proceedings or file representative actions.

The ZEV

The Centre for European Consumer Protection (ZEV) is a Franco-German association based in Kehl, Germany. Learn more about the association and its work (available in German).