Our cases
We take action against companies in other EU countries that systematically infringe consumer rights. Depending on the case, we issue warning letters, bring injunctive actions or actions for redress. Here you will find an overview of our cases, along with further information on each one.
Overview all cases
Find an overview of the ZEV's current and concluded cases
Opodo and eDreams
Opodo and eDreams often fail to fully refund Prime membership fees after consumers exercise their right of withdrawal. Check whether you are eligible to join the representative action.
Aegean
Aegean charged a processing fee for refunding taxes and charges on unused flight tickets. The airline received a warning letter and amended its terms and conditions.
Amazon
Amazon refused to accept the withdrawal of non-perishable food products. The ZEV has therefore brought injunction proceedings.
Naked Underwear
Naked Underwear refused to refund consumers after they exercised their right of withdrawal and offered vouchers instead. The company received a warning letter.
